Shipping policy
This Shipping Policy provides you with all the details you need to know about shipping our products. Please read this policy carefully before placing your order.
1. Processing and Fulfillment
1.1 We strive to process and fulfil orders promptly. Orders are typically processed within 1-2 business days after payment confirmation.
1.2 During peak periods or special promotions, order processing times may be slightly extended. We appreciate your understanding during such times.
2. Shipping Methods
2.1 We offer a range of shipping options for your convenience. Shipping methods available to you will be displayed during the checkout process.
2.2 Shipping times vary depending on the chosen shipping method and your location. Please refer to the estimated delivery times provided during checkout.
3. Shipping Costs
3.1 Shipping costs are calculated based on the selected shipping method, destination, and the total weight of your order. Shipping costs will be displayed during the checkout process.
3.2 Orders that meet or exceed a specified total may qualify for free or discounted shipping, as outlined in our promotions or offers.
4. Order Tracking
4.1 Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the status and estimated delivery date of your order.
4.2 Please note that tracking information may take a short period to become active after you receive your shipping confirmation.
5. Delivery Times
5.1 Delivery times vary depending on the shipping method and your location. While we make every effort to ensure timely deliveries, please note that factors beyond our control, such as weather conditions and carrier delays, may impact delivery times.
6. International Shipping
6.1 We offer international shipping to select countries. International shipping times may vary significantly due to customs procedures and other factors.
6.2 Import duties, taxes, and customs fees may be charged by your country's customs authorities upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
7. Undeliverable Packages
7.1 If a package is undeliverable due to incorrect address information provided by the customer or if the package is refused by the recipient, additional shipping charges may apply for re-shipment.
8. Order Changes and Cancellations
8.1 Changes or cancellations to your order may be possible if requested before your order is processed. Please contact our customer support as soon as possible to inquire about changes or cancellations.
9. Contact Us
9.1 If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at info@last-unicorn.co.uk We're here to assist you.
Effective Date: 22/08/23
By placing an order with Last Unicorn Coffee Company, you acknowledge that you have read, understood, and agreed to this Shipping Policy.